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Tools & Techniques

Business Process Analysis
There are several methods for analyzing and presenting processes, and several modeling techniques used to pictorially represent a process. The questions you need answered will determine which methods and techniques to use.  A couple process analysis approaches we find useful are use case analysis and workflow analysis.
  • Use case analysis is useful for illustrating what a system should provide to the user. A user may be a person or another system.
    Example of a Use Case
      (Source)
  • Workflow analysis is useful for creating a view of the business workflow.  If your effort involves process improvement or automation, this approach to analysis can help you identify business activities, systems, and inputs/outputs related to a business process.
    Example of a Work flow Diagram
      (Source)
Information Policy Development
Information policy can cover a broad range of topics, each fulfilling different business needs. Information policy may address legal requirements or operational business requirements. Developing information policy is a big job, and should be managed as a business project. There is a logical process for developing an information policy program. The following resources should provide some insight on building an information policy development process, policies, and standards for your organization. A note on use of "industry standard" policies:  Several standards or policy templates are available from various organizations, but wouldn't necessarily work for your organization. These standards and templates provide an excellent starting point to create policy that fits your organization's culture and business needs.  We don't believe in recreating the wheel, and we also don't believe that one size fits all.  

 

Standards & Training

Project Management Institute (PMI)
An internationally recognized resource for standards, certifications, research, and the list goes on. PMI’s project management standard is Project Management Body of Knowledge (PMBOK), which has been recognized by ANSI, IEEE, and ISO.

International Institute of Business Analysis (IIBA)

Defines best practice for business analysis.

Rational Unified Process (RUP)
“Rational Unified Process, or RUP, is a flexible software development process platform that will help you deliver customized yet consistent process guidance to your project team.“   RUP continues to grow in popularity as the the standard methodology for many organizations.
Software Engineering Institute (SEI)
"The Software Engineering Institute (SEI) helps organizations and individuals to improve their software engineering management practices." This is where you can find information about CMM (Capability Maturity Model), IDEAL, and other project management best practice resources.
International Organization for Standardization (ISO)
 

 

Templates

Cost-Benefit Analysis (CBA) template
A simple spreadsheet that assists you in analysis of a project's estimated costs versus benefits over a five-year period. This spreadsheet performs break-even analysis, and calculates discount rate, IRR, and net present value. Microsoft Excel is required.

 

 

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